You Don't Have to Take Our Word for It!
Here's what some of our satisfied customers have to say about J&E Auto Repairs:
Javier & Enrique are professionals. Perfect problem-solving! Always fast repair and maintenance! I will definitely trust my SUV to these guys. Thank you for your perfect service!Andriy L.
Javier and his son Enrique are excellent customer service men. Their knowledge of automobiles is unsurpassed. In fact, my mom followed Javier from his old shop to his present location.Tony C.
Great shop, family owned shop, informative, competitive pricing, overall great service, they make you feel like part of the family. My whole family uses this shop, and we don't even live in town!Gerrdy N.
These guys are the best! I have been going to them for about 3 years and have never had anything but fast, quality service. Whether it be a major repair, like the changing of a master cylinder, or small fixes, they will get you in and out with the job done right the first time.Sarah F.
Great and fast service from this place. Went there with a myriad of steering issues and they troubleshot their way to fixing my car perfectly. Great service. Will definitely go back and tell my family, friends and co-workers to go there as well.Rob T.
The service here is excellent. Javier the owner is really professional. I highly recommend. They installed a reverse camera in my van, and I am really happy with his service.Gerardo G.
Wonderful all around. I went in because I had some strange electrical issues with my lights, and they fixed it in one day and kept me updated when they had the estimate. Javier was extremely helpful. Really friendly and fast service. I'll be coming back for my basic auto needs.Jane M.
Great service from the start when I called in. Did just what I asked, delivered an excellent job and my car was done in 1 and a half days. Great price also. Definitely will recommend to anyone!Ana L.
Before my experience with J&E my view of mechanic shops wasn't too trustworthy. My Chevy 2500 service van is my bread and butter. I'm glad to have come across J&E. They are very professional. They look at every angle of the problem, notify me about it, and recommend the best way to get it done! I'm so glad to know there is a shop that has credibility in the auto repair industry located in Richmond, they can back it up with quality, and the technicians performing good practice in their craft to service each vehicle. I will definitely go back if I need anything else.Pink P.
Called in for an estimate, they took my car in the same day, and I picked it up the next day! They do it very fast. Sergio is really nice and very professional!Danicca D.
I've been a customer for about five years, at this location and the previous one. Completely satisfied. If I take my car here for a repair, it gets done and never has to be checked out a second time. They are thorough, very friendly and professional. Prices are competitive and the service is unparalleled. Good folks all around!Glen G.
I went for an alternator change. I'm very pleased with the service they gave me. They helped me a lot with my car questions, and they also gave me a ride home so I didn't have to wait. Thanks again.Christelle L.
I had an emergency with my brakes last night, and Javier stayed 1.5 hours late to make sure that my car was back on the road before I made the trek home. He was super professional, totally reasonably priced, and a total life-saver for me. If you're in the area looking for an honest and reliable mechanic, try J&E!Antonia D.
Was in talks with Junior, the son of the owner to get some exhaust work done on my BMW over YELP and via phone and they were super helpful to ensure the work could be performed timely, correctly and well done. Junior even called the vendor as I brought in my own parts to check on some things, and they offered me a great quote. The car and work came out perfectly. I am local to this shop and its great to see a good local family owned spot. Definitely give them a chance.Benjamin B.
Awesome shop. Really helpful. Made sure I had proper parts. Really inexpensive. I will be sure to take all my cars including my business vehicles.Mayra N.
Dealt with Javier, and it was a great experience here. First time customer. But definitely not the last. I will tell my friends, family, and co-workers to go here. Took my car there with a difficult steering issue, and Javier and his team worked their way through the issues and fixed everything. I received calls with updates, and everything was finely detailed on the invoice. Great place. If I have anymore issues with a car, I'm taking it to Javier and his team.Louie C.
Wonderful people and company to work with. Had a car emergency to take care of that other companies were going to take hours to look at and repair. They not only took care of everything immediately but handled the situation with care and thoughtfulness. I was really appreciative of their kindness throughout the whole process. Would definitely recommend.Vida A.
The people that work here are super nice and genuine, definitely recommend. Both times I have taken my car here they handled it right away with a smile. They offered to do my window for much cheaper than anywhere else as well.Jeff G.
Javier/Enrique and their team are the best mechanics I have ever met. Very trustworthy and so helpful. I had issue with a starter motor on my vehicle and went to J&E since they are pretty close to my house. They charged me half the price than I was quoted by Nissan. Highly recommend to everyone. These folks are the best in town.Manny A.
Javier and his technicians have been taking care of a variety of vehicles for me for many years. The vehicles are getting older and tend to need more attention, but Javier keeps them on the road. He offers great service at a fair price. The new place on 23rd and Barrett is great. Will continue to use his services as long as I own a vehicle.Paul S.
Just moved into the Richmond area and happened to come into J&E by chance. This family owned shop had awesome service and fair prices. Was able to get my oil and air filter changed with a smog check all in one place. Highly recommend coming by!Dennis D.
We take all of our company vehicles to J&E. Javier and his team of technicians are very knowledgeable, and his prices are reasonable for the quality of work they perform. The service department is great, from the moment you walk in till the time you leave. Enrique, Javier, and Ernesto make you feel welcome and comfortable like you are at home in your own living room watching tv. Highly recommend!!!Antonio C.
Had a problem with my 2011 SRT 8 392 Challenger and these guys got me back on the road in no time. Great prices for great quality of service. I'm very pleased. Now they are working on my baby, a 1969 RS/SS Camaro Copa and my wife's CLK Mercedes. Thank u guys for being a business that's trustworthy and of high quality that's reliable. I'll refer you guys to all my family and friends.Kevin T.
Have known Javier for a long time, over 30 years. Good honest work.Tim P.
Great prices...good customer service, nice clean spot to hang out and wait for my baby.Teri G.
Excellent service and attention, thank you very much....!!!L'Cristina H.
Javier and everyone at J&E Automotive are amazing! I live about 300 miles away, but I work in Richmond. While traveling up here for work, my spark plug shot out of my cylinder head. I took my car in on a whim to see if they could repair it. Not only did they repair it, they worked after hours to get it finished so that I could get back on the road. This is by far the best shop I have ever been to.Michael B.
Excellent service! Customer service was great. Javier is very nice and informative and didn't make me feel like I was being over charged!!! His family/staff are great. My car is riding like a Lexus should ride, and I'm loving it. Thank you guys! This is my new auto repair spot that I will go to for all my auto needs!!Annette B.
Great service and knowledgeable staff. I would recommend this shop to anyone who needs automotive repairs or servicing!! Awesome owners!Alex G.
Great customer service.Noema E.